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Renee Richardson Gosline is a professor in the MIT Executive Education program and MBA program and leads the new Human-AI Integration Pillar at MIT’s Initiative on the Digital Economy (IDE).

 

Her expertise is at the intersection of behavioral science, technology, and the implications of AI for cognitive bias in human decision-making. She also teaches a highly acclaimed and in-demand MIT Executive Education course on CX strategy to executives from some of the most innovative companies in the world.

 

Her research examines how technology affects human judgment and performance; how cognitive style predicts preference for AI versus human input; the interaction of digital brand status and placebo effects in performance; inclusive leadership strategies; how consumers determine “real” from “fake” products; the circumstances under which customers perceive value in platforms; and the effects of storytelling in social media on trust and persuasion. She is currently writing a book to be published with MIT Press that looks at the intersection of behavior economics and AI, and the implications for CX.

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Named one of the world’s Top 40 Professors Under 40 by Poets and Quants, Gosline is a 2020 honoree of the Inaugural #Blacklist100 of “Black Thought Leaders Creating Positive Change” and sits on the Scientific Affiliate Board of the behavioral economics policy group Ideas42.

 

She was named to the Thinkers50 Radar Class of 2020 for her work examining the interplay between human decision-making  and algorithmic bias. She holds undergraduate and graduate degrees from Harvard University, including a doctorate from the Harvard Business School.